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The Essential Dos and Don’ts of Starting a Graphic Design Business

by Alexandria

Starting a graphic design business can be an exciting and rewarding venture for creative professionals. However, like any entrepreneurial endeavour, it requires careful planning and decision-making. To help you navigate the path to success, we have compiled a list of 17 crucial dos and don’ts to consider when launching your graphic design business.


Do define your niche: Identifying and specializing in a specific area of graphic design allows you to stand out in a crowded market. For example, you could focus on logo design for tech startups or packaging design for artisanal food products. By establishing yourself as an expert in a particular niche, you can attract clients who specifically seek out your specialized skills and knowledge.

Do create a business plan: Developing a comprehensive business plan is essential for mapping out your goals, target market, competitive analysis, marketing strategies, and financial projections. For instance, outline your marketing strategies, such as building an online portfolio, attending industry conferences, or leveraging social media platforms to reach potential clients. A well-defined business plan will provide a roadmap for your success and help you stay focused on your objectives.

Do invest in professional equipment and software: Quality tools are crucial for delivering exceptional design work. Invest in industry-standard graphic design software like Adobe Creative Suite and ensure you have reliable hardware that can handle the demands of your projects. High-quality equipment will not only enhance your design capabilities but also demonstrate your commitment to delivering top-notch results.

Do build a strong portfolio: Curate a portfolio that showcases your best work and demonstrates your unique style and capabilities. Include a diverse range of projects that highlight your expertise in different areas of graphic design. For instance, if you specialize in web design, include examples of responsive websites you have created for clients. A compelling portfolio will serve as a powerful marketing tool, attracting clients and showcasing your design skills.

Do network and collaborate: Networking is vital for building connections in the design industry. Attend industry events, join design organizations, and engage with other professionals to expand your network. Collaborating with fellow designers or complementary businesses can lead to valuable partnerships and referrals. For example, you can collaborate with a copywriter to offer comprehensive branding services or team up with a web developer to provide complete website solutions.

Do provide excellent customer service: Exceptional customer service is key to building long-term client relationships. Strive to exceed client expectations by delivering high-quality designs, meeting deadlines, and maintaining clear communication. Listen attentively to client feedback and make necessary revisions to ensure their satisfaction. Satisfied clients will not only return for future projects but also refer you to others, expanding your client base.

Do stay updated on design trends and techniques: Graphic design is a dynamic field, with trends and techniques constantly evolving. Stay updated on the latest design trends, software updates, and industry advancements. This can be done through online design communities, industry blogs, and attending design conferences or workshops. Continuously improving your skills and staying abreast of current design practices will help you stay competitive and deliver fresh and innovative designs to your clients.

Do establish fair pricing: Set pricing structures that reflect the value of your work and consider factors such as project complexity, time investment, and overhead costs. Conduct market research to ensure your rates are competitive and sustainable. For example, you can offer different pricing packages for various design services, such as logo design, brochure design, or website design, with clear pricing tiers based on the scope of work involved. Communicate your pricing structure transparently to clients, outlining the value they will receive for their investment.


Don’t undervalue your services: Avoid the temptation to under price your work to win clients. Charging too little can undermine the perceived value of your skills and make it challenging to sustain your business in the long run. Instead, conduct thorough market research to determine competitive pricing for your services based on factors such as your expertise, experience, and the value you offer. Consider the time and effort invested in each project, as well as the potential impact on your profitability. By setting appropriate pricing, you establish your worth as a professional and attract clients who value quality design work.

For example, if you consistently under price your services, potential clients may perceive your work as low quality or question your level of expertise. On the other hand, if you charge a fair and competitive rate that reflects the value you provide, clients will recognize the professionalism and expertise behind your designs.

Don’t neglect legal and financial considerations: Consult with legal and financial professionals to ensure you comply with all necessary regulations, establish appropriate contracts, and handle taxes and invoicing correctly. Understanding the legal and financial aspects of running a graphic design business is crucial for protecting your interests and maintaining a solid foundation for your operations.

For instance, consult with a lawyer to draft comprehensive contracts that outline project scope, deliverables, timelines, payment terms, and intellectual property rights. This ensures clarity and helps prevent any disputes that may arise during or after a project. Additionally, work with an accountant to establish proper invoicing practices, manage expenses, and stay on top of tax obligations. By addressing these legal and financial considerations from the start, you can avoid potential issues and focus on delivering exceptional design work.

Overlook the importance of insurance: There are multiple reasons why designers should not overlook the importance of designer insurance. These are as follows:

  • Protection against Claims of Intellectual Property Infringement: Designers create original works that are subject to intellectual property rights. However, unintentional infringement can occur, such as using copyrighted images or fonts without permission. Insurance coverage can help protect designers against claims of intellectual property infringement and cover legal expenses and damages.
  • Coverage for Professional Liability: Designers are hired to provide professional services, and mistakes or errors can happen, leading to financial loss for clients. Professional liability insurance, also known as errors and omissions (E&O) insurance, provides coverage for claims arising from negligence, inadequate work, or professional errors. It ensures that designers are protected against potential lawsuits and the associated costs.
  • Protection against Data Breaches and Cyber Liability: In today’s digital age, designers often handle sensitive client information, such as customer data or proprietary design files. In the event of a data breach or cyberattack, designers may be held responsible for the resulting damages. Cyber liability insurance can help designers cover the costs associated with data breaches, including legal expenses, notification requirements, and potential lawsuits.
  • Coverage for Property and Equipment: Designers rely on expensive equipment, such as computers, software, and specialized tools, to carry out their work. In case of theft, damage, or loss of equipment, property insurance can provide financial compensation to replace or repair essential items, ensuring minimal disruption to the designer’s business operations.
  • Protection against General Liability Claims: Designers often interact with clients, vendors, and the general public, which exposes them to potential risks. General liability insurance safeguards against third-party claims for bodily injury, property damage, or advertising injury that may occur during the course of business operations or at client premises.
  • Security for Business Interruptions: Unforeseen events, such as natural disasters or accidents, can disrupt a designer’s ability to deliver projects on time or operate their business. Business interruption insurance provides coverage for lost income and ongoing expenses during the downtime, enabling designers to recover and resume their operations without facing severe financial strain.
  • Professional Indemnity Insurance: Designers may be required to have professional indemnity insurance by their clients or as a contractual obligation. This type of insurance provides coverage for legal costs and damages resulting from professional negligence, breach of contract, or unintentional mistakes, ensuring compliance with client requirements and contractual obligations.

Insurance plays a vital role in protecting designers’ creative work, reputation, and financial stability. By having the appropriate insurance coverage in place, designers can focus on their craft, knowing that they are prepared for unforeseen circumstances and potential risks that may arise in their professional endeavours.

Don’t ignore marketing and self-promotion: Creating outstanding designs is just the first step; you also need to market your services effectively. Invest time and resources in building a strong online presence, leveraging social media, and implementing targeted marketing strategies. Develop a visually appealing and user-friendly website that showcases your portfolio and highlights your unique selling points. Actively engage with your target audience through social media platforms where potential clients are present. Share valuable content, such as design tips and insights, and actively participate in design communities to build your reputation and attract clients.

For example, you can create informative blog posts or video tutorials that demonstrate your expertise and provide value to your audience. Collaborate with complementary businesses or influencers to expand your reach and gain exposure. By consistently promoting your work and actively engaging with your audience, you increase your chances of attracting potential clients and generating leads.

Don’t disregard client feedback: Embrace constructive criticism and client feedback as opportunities for growth. Actively listen to client needs and preferences, and use their input to refine your designs and improve your overall service. Request feedback at various stages of the project, such as during the initial concept development, design revisions, and final delivery. This allows you to address any concerns or revisions promptly, ensuring client satisfaction and a successful project outcome.

For instance, if a client provides feedback on a logo design, take their comments into consideration and make necessary revisions while staying true to their brand identity. By incorporating client feedback, you demonstrate your dedication to meeting their expectations and delivering designs that align with their vision.

Don’t neglect project management: Implement efficient project management practices to stay organized, meet deadlines, and ensure effective communication. Effective project management is essential for maintaining client satisfaction and delivering high-quality work. Utilize project management tools to track project progress, allocate resources, and set realistic timelines. Break down larger projects into manageable tasks, set milestones, and establish clear deadlines for each stage of the project.

For example, you can use project management software to create task lists, assign responsibilities to team members, and track progress. Regularly communicate with your clients, providing updates on project milestones and addressing any potential issues or delays promptly. Effective project management ensures smooth collaboration, reduces the risk of misunderstandings, and helps you deliver projects on time and within budget.

Don’t burn bridges: Maintain professionalism and integrity in all your interactions, even when faced with difficult clients or challenging projects. Building a positive reputation within the industry will help you attract more clients and opportunities. Treat every client interaction as a chance to showcase your professionalism, responsiveness, and willingness to go the extra mile.

For instance, if you encounter a difficult client who has specific demands or frequent changes, remain calm and find constructive solutions to address their concerns. Maintain open lines of communication, listen actively to their feedback, and strive to find a balance that satisfies both parties. By handling difficult situations with professionalism and finding mutually beneficial resolutions, you enhance your reputation and build strong, long-term relationships.

Don’t stop learning: Design trends and technologies evolve rapidly. Continuously upgrade your skills, learn new software, and explore emerging design disciplines to stay ahead of the curve and offer innovative solutions to your clients. Embrace a growth mindset and invest in your professional development to enhance your expertise and expand your creative abilities.

For example, attend design conferences, workshops, or webinars to stay updated on the latest industry trends and techniques. Explore new design software or tools that can streamline your workflow and enhance your productivity. Engage in online design communities or join professional associations to network with other designers and gain insights from their experiences. By staying curious and constantly learning, you position yourself as a knowledgeable and adaptable designer who can meet the evolving needs of your clients.

Starting a graphic design business requires careful consideration and adherence to certain dos and don’ts. By avoiding undervaluing your services, addressing legal and financial considerations, embracing marketing and self-promotion, valuing client feedback, implementing effective project management practices, maintaining professionalism, and continuously learning, you can establish a strong foundation for your business and set yourself up for long-term success in the dynamic world of graphic design.